Shipping Policy
Shipping Policy
Thank you for visiting and shopping at ecustore.shop. Below are the terms and conditions that constitute our Shipping Policy.
Processing Times
• All orders are processed within 5 business days.
• Orders are not processed, shipped, or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, processing may be delayed by a few days. In this case, we will notify you via email.
Shipping Rates and Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. Below are our estimated delivery times:
Domestic Shipping (Ecuador):
• Standard Shipping: 3-10 business days
• Express Shipping: 3-5 business days
International Shipping (U.S. or other regions):
• Economy Shipping: 5-15 business days
• Express Shipping: 5-12 business days
Note: Delivery times vary depending on your location and the shipping method chosen.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your package on our website or the carrier’s website.
Customs, Duties, and Taxes
• ecustore is not responsible for any customs or taxes applied to your order.
• All fees imposed during or after shipping (such as tariffs, taxes, or customs fees) are the customer’s responsibility.
Lost or Damaged Packages
• Lost Packages: If your package is lost in transit, please contact us at info@ecustore.shop with your order number, and we will assist you in resolving the issue.
• Damaged Packages: If your order arrives damaged, please take photos of the packaging and items, then contact us immediately at info@ecustore.shop to arrange a replacement or refund.
Shipping Restrictions
We currently ship to all regions